Frequently Asked Questions and Answers

q? 

Do you make the products that you offer?
a. 

We are the sole agent of the company’s of whose products we offer. Therefore, we are not the manufacturer of these products.g client request.
q? 

Do you provide after sales service?
a. 

Yes we do. We are always there with you after sales and our experienced service engineers will take care of you when you need us.
q? 

Are you the only agent in Bangladesh of the partners list that you provided?
a. 

Yes, we are.
q? 

Can we come to visit you?
a. 

You are most welcome to visit us at our corporate office (Address given in contact us).
q? 

What is the quality of people you employ?
a. 

The quality of a company depends on the quality of employees work there. We have a team of young and energetic university graduates, engineers and Ex Naval officers who have a vast industry knowledge.
q? 

Can you guarantee time-bounds results?
a. 

Yes, in some cases we bear project risks even before the first payment.
q? 

We are worried about quality; how do you assure solid projects?
a. 

Our products backed by Professionals Company, which have worldwide reputation. We check each and every details of the product several times to make sure about the quality which means there are no chance left for disqualified products.
q? 

Are you member of any industries bodies?
a. 

Yes. We are general member of Dhaka Chamber of Commerce.
q? 

How do we keep ourselves informed about progress?
a. 

We will send you regular project status reports. We use a combination of pre-determined update schedules (normally email) and ad-hoc meetings (usuallytele-conferences or live chat).